Explore answers about registration, booking, payment, and privacy policy with ease and convenience.
You can book a consultation through our website by following these steps:
Choose the type of consultation.
Fill out the information form.
Select the doctor and appointment time that suits you.
Wait for booking confirmation and receive a confirmation notification via email or SMS.
Participate in an audio or video consultation session, according to your preference, with a professional doctor.
Receive detailed medical reports and personalized medical instructions.
Yes, you can modify or cancel your appointment up to 24 hours in advance by contacting our team.
If you miss your appointment, you can rebook, but additional fees may apply according to the cancellation policy.
We offer several secure payment methods, including:
BaridiMob.
Transfer via Algeria Post.
Subscription card delivered to your door.
Yes, we use advanced encryption systems to protect payment data, and we do not store any sensitive information.
Yes, you can get a refund according to our cancellation policy:
Cancellation 24 hours before the appointment – Full refund.
Cancellation 12 hours before the appointment – 50% refund.
Late cancellation or no-show – No refund.
Your data is used only to provide the service and improve your experience. We do not share your data with third parties without your permission.
Yes, all conversations are fully encrypted and protected according to global security standards.
You can request to delete your data by contacting the support team via email: com.elhakimonline@Support
Yes, you can update your health information through your account at any time.
