Privacy Policy of El Hakim Online

Last update: [01.02.2025]

El Hakim Online is responsible for processing your personal data. We have adopted this privacy policy, which specifies how we process the information collected by Al-Hakim Online, which also provides the reasons why we collect some personal data about you. Therefore, you should read this privacy policy before using Al-Hakim Online.

We take care of your personal data and pledge to ensure its confidentiality and security.

1. Collection of personal information

When registering with El Hakim Online or using our services, we may collect the following information:

Basic information: name, date of birth, phone number, email.

Medical information: health history, symptoms, medical files sent by the user to doctors.

Payment information: billing data when subscribing to paid services.

Technical information: IP address, device type, browsing history within the site.

We confirm that we do not collect any information without the user's consent.

2. How to use information

We use personal data for the following purposes:

Providing digital medical consultations and improving the user experience.

Analyzing data to improve the quality of medical services provided.

Communicating with users regarding service updates or appointment reminders.

Compliance with legal and regulatory requirements.

3. Sharing data with third parties

We are committed to not selling or renting user data to any third party, but some data may be shared in the following cases:

With doctors registered on the platform for the purpose of providing medical consultations.

With technical service providers to ensure the efficient operation of the site.

When required to comply with laws or upon request from the competent judicial authorities.

4. Data protection

We apply strict security measures to protect user data, including:

Encrypting data during transmission and storage.

Using standard security protocols to protect information from hacking.

Imposing strict policies to control access to sensitive data.

5. User Rights

If you are a resident of Algeria, you have the following rights in relation to your personal data:

The right to information.

The right to access.

The right to rectification.

The right to erasure.

The right to restriction of processing.

The right to data portability.

The right to object.

Rights relating to automated decision-making and profiling.

If you wish to exercise this right, please contact us using the contact information below.

In addition, if you are a resident of Algeria, we note that we process your information in order to fulfil contracts we may have with you (for example, if you make an order through the Site), or to pursue our legitimate business interests listed above. In addition, please note that your information may be transferred outside Algeria.

These rights can be exercised by contacting us via email: [info@elhakimonline.com]

6. Cookies

El Hakim Online uses cookies to improve the user experience, and the user can adjust the browser settings to disable them if he wishes.

7. Links to other websites

Our website may contain links to other websites that we do not own or control. Please be aware that we are not responsible for the privacy practices of other websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

8. Information Security

We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal data under our control and custody. However, data transmission over the Internet or wireless network cannot be guaranteed.

9. Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

10. Updates to the Privacy Policy

We may update this Policy from time to time to reflect changes in the law or technological developments. Users will be notified of any material changes via email or through the Site.

11. Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us regarding any matter relating to individual rights and your personal information, you may send an email to: [info@elhakimonline.com]

We are committed to protecting your privacy and ensuring a safe and reliable experience for all of our users.