Frequently Asked Questions

Explore answers about registration, booking, payment, and privacy policy with ease.

1. FAQ about booking

❓ How can I book a medical consultation?
📌 You can book a consultation through our website by following these steps:

Choose the type of consultation.

Fill out the information form.

Determine the doctor and appointment that is right for you.

Wait for your booking confirmation and receive confirmation notification via email or SMS.

Have a consultation session via audio or video of your choice with a professional doctor.

Get detailed medical reports and personalized medical instructions.

❓ Can I change or cancel my reservation?
📌 Yes, you can modify or cancel the appointment up to 24 hours in advance by contacting our team.

❓ What happens if I miss my consultation appointment?
📌 If you miss your consultation appointment, you can rebook, but additional fees may apply according to the cancellation policy.

2. Payment FAQ

❓ What payment methods are available?
📌 We accept several secure payment methods, including:

BaridiMob.

Transfer via Algeria Post.

Subscription card delivered to your door.

❓ Is my payment data secure?

📌 Yes, we use advanced encryption systems to protect payment data, and we do not store any sensitive information.

❓ Can I get a refund in case of cancellation?

📌 Yes, you can get a refund according to our cancellation policy:

Cancellation 24 hours before the appointment → Full refund.

Late cancellation or no-show → No refund.

3. FAQs about the privacy policy

❓ How is my personal data used?

📌 Your data is used only to provide the service and improve your experience. We do not share your data with third parties without your permission.

❓ Are my conversations with doctors confidential?

📌 Yes, all conversations are fully encrypted and protected according to global security standards.

❓ How can I delete my personal data?

📌 You can request to delete your data by contacting the support team via email: info@elhakimonline.com

❓ Can I change my health information later?

📌 Yes, you can update your health information through your account at any time.

📩 Do you have other questions?

You can contact us via email: info@elhakimonline.com or via live chat on the website. We are always here to help you! 😊